Privacy Policy

1. Information We Collect

Nytforge Business collects information necessary to provide AI phone agent services to automotive businesses:

2. How We Use Your Information

We use collected information to:

• Provide AI-powered phone agent services
• Process customer inquiries and appointments
• Improve AI accuracy and response quality
• Generate analytics and reporting for your business
• Provide technical support and troubleshooting
• Ensure service security and fraud prevention
• Comply with legal obligations

3. Data Security

We implement enterprise-grade security measures to protect your data:

• End-to-end encryption for all call data
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Secure data centers with 24/7 monitoring
• Employee background checks and training
• Incident response and breach notification procedures

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• With your consent: When you explicitly authorize sharing
• Service providers: Trusted partners who assist in service delivery under strict confidentiality
• Legal requirements: When required by law, regulation, or court order
• Business transfers: In connection with mergers, acquisitions, or asset sales
• Safety concerns: To protect rights, property, or safety of users or others

5. Data Retention

We retain data based on the following principles:

• Call recordings: Retained for 12 months or as required by law
• Customer data: Retained while you maintain an active account
• Business information: Retained for the duration of our service relationship
• Analytics data: Aggregated and anonymized data may be retained longer for service improvement
• Legal holds: Data may be retained longer when required for legal proceedings

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing your data
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

8. Children's Privacy

Our services are designed for businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

We will respond to your inquiries within 30 days of receipt.